Welcome to Front Row Ticket Company

We are your source for the best seats to the best concerts, sports, theater and special events. But it doesn't stop there. Not only do we have the best seats, we consistently sell them at lower prices than our competitors.

The fact is that we want your business and once we get it, we want to to keep your business. That's why we go out of our way to make sure that we have the tickets you want at the price you want.

Always the best seats...always the best prices. That's just the way we do business.

Need to sell some tickets? We can help. We will give you the best price for your concert tickets and relieve you from the burden of selling them yourself.

 FREQUENTLY ASKED QUESTIONS
ABOUT 713-TICKETS.COM
How is 713-TICKETS.COM able to offer so many tickets for so many events?
How do I know that the tickets listed on 713-TICKETS.COM are authentic?
How do I contact 713-TICKETS.COM?
PRIVACY & SECURITY
How do I know that my transaction is secure and that my personal information is protected?
BUYING TICKETS
What types of payment do you accept, is sales tax charged, what are shipping fees, and is there a service charges?
How are my tickets shipped?
How can I track my order?
I purchased tickets from 713-TICKETS.com but cannot attend the event. What is your refund/return policy?
What if my event is cancelled or postponed?
What if my tickets are lost or stolen?
Can I put tickets on hold?
Can I purchase a 713-TICKETS.com gift certificate?
ABOUT 713-TICKETS.COM
How is 713-TICKETS.com able to offer so many tickets for so many events?
713-TICKETS.com is a favorite and most trusted brand for premium event seating and tickets. Providing safe, easy, and convenient ways to purchase tickets, 24 hours a day, we offer consumers access to the largest nationwide database of sports, concert, and theater tickets. 713-TICKETS.com lists an online inventory of secondary market tickets. You will find tickets for virtually every major sporting event and concert on our site. If you can't find the tickets you want, call us! We're happy to help you locate great seats to any event, anywhere.
How do I know that the tickets listed on 713-TICKETS.COM are authentic?
We go to great lengths to make sure that the products we sell are authentic and the services we offer are beyond reproach. 713-TICKETS.COM enforces the industry's most stringent rules for listing tickets on our system—yet we still are able to offer you the largest selection. You can shop our site with confidence knowing that we thoroughly screen and check all references for every seller who lists their tickets with us. You'll only find legitimate tickets listed on 713-TICKETS.COM. We stake our reputation on it.
How do I contact 713-TICKETS.COM?
Please click here to view our contact information.
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PRIVACY & SECURITY
How do I know that my transaction is secure and that my personal information is protected?
713-TICKETS.COM ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.
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BUYING TICKETS
What types of payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express, and Discover. The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and 713-TICKETS.COM against fraudulent credit card use.
CASH
Cash will only be accepted in person at various offices. These offices are conveniently located near Toyota Center, Minute Maid Park, and off the Gulf Freeway..
CASHIERS CHECK OR MONEY ORDER

Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our offices. Please contact us for more information.

All tickets purchased for events in Texas will be taxed, in accordance with Texas law.

Please note that the delivery times are from the date that we ship the order. Some tickets will require 1-2 days processing time. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

CONTINENTAL UNITED STATES
Standard 2-Day Delivery $15.00
Standard Overnight Delivery $20.00
Priority Overnight Delivery $25.00
Saturday Delivery $25.00
INTERNATIONAL SHIPPING RATES

Canada & Mexico $25.00
Europe $35.00
All Other Countries $45.00

*All prices are in US Dollars

The service charge helps us recover some of the costs associated with processing payments, securing and shipping tickets, as well as guaranteeing that every ticket on the site is authentic. The service charge is 10% with a $10 minimum per ticket.

How are my tickets shipped?
All tickets are shipped via an express courier service and all deliveries require a signature. We do not allow any reroutes on the package. The courier must deliver it to the address on any package. They cannot deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place your order. Tickets are normally sent to your credit card billing address.

The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and 713-TICKETS.COM against fraudulent use. The tickets will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when your order is confirmed.

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How can I track my order?
713-TICKETS.COM will inform you as to when you can expect your package when we confirm your order. If it does not arrive by when expected, please contact our Customer Service Department. Since we require a signature on all deliveries most packages can be traced quickly.
I purchased tickets from 713-TICKETS.COM but cannot attend the event. What is your refund/return policy?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from 713-TICKETS.COM, please contact frtc@713-tickets.com or call us at 713-TICKETS.
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What if my event is cancelled or postponed?

If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the ballpark for a seat to a future game that is still available. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events.

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What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Can I put tickets on hold?
The ticket-hold policy is set by each individual listing seller. Although we cannot guarantee that a particular seller will be willing to hold tickets, we will certainly ask them on your behalf. If we are able to have a seller hold tickets, they typically will allow an hour or two for you to make your final decision on whether or not to purchase the tickets.
Can I purchase a 713-TICKETS.COM gift certificate?
713-TICKETS.COM gift certificates make great gifts. Gift certificates can be purchased in any amount above $25 or for any event. Contact our sales@713-tickets.com for details.
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